NAI Arbitration Platform – manual

1. Logging in

1.1 Logging in for the first time

A. Install the Microsoft Authenticator app on your mobile phone

You will later have to use this app for the two-factor authentication that the NAI arbitration platform uses. This is necessary to ensure procedural information is properly secured. You can also choose to use another authenticator app.

Apple iOS. Go to the App Store on your iPhone and download and install the Microsoft Authenticator app . You can find a manual here.
Google Android.  Go to the Google Play Store and download and install the Microsoft Authenticator app. You can find a manual here.

B. Activate your account

You will receive an email from the platform ( inviting you to participate in a site of an NAI proceeding.

Click on “Please click here to activate your account.”

C. Set a password

In the next screen, enter a new password.

The NAI recommends choosing a strong password or passphrase with at least 16 characters.

Enter the password again.

Read the “Terms of Use”

Put a check mark if you agree.

Then click on “Set password.

D. Verify your emailadress

You will receive an e-mail containing a verification code.

Enter the verification code and click on “Verify passcode”

Please note that you must enter this code within 5 minutes of receiving of the e-mail.

E. Add HighQ to the Microsoft Authenticator app

To add HighQ (the service on which the NAI arbitration platform runs) to your authenticator app, you need to scan the QR code through the app.

With the Microsoft Authenticator app, this can be done as follows:

  • Open the Microsoft Authenticator app, select Add Account from the Customise and Manage icon in the top right corner, and then select Work or School account.
  • Scan the QR code on the screen with the Microsoft Authenticator app.

    HighQ (platform) is added to your authenticator app and a new six-digit code is generated every 30 seconds.

F. Enter the code from the Authenticator app on the website and click “Verify passcode”

The screen will now show some backup codes that you will need if you lose or get stolen the device the Authenticator is installed on. Save these codes in a safe place.

NB: The NAI – as system administrator of the NAI platform – can additionally reset the two-factor authentication per account (see below under 1.2 Help with logging in).

Click on “Continue”.

G. Profile page

The first time you log in, you will see your profile page on the NAI arbitration platform. Here you can enter your contact details and set a profile picture.

Click on “Save”.

H. You then go to the site you are invited to.

1.2 Help with logging in

If there has been no login for a long time or the password has been entered incorrectly several times, the password must be reset.

1.2.1 Resetting your password

On the main page, click reset password. After this, enter the email address

You will receive an email with a link to reset the password.

Click the link in the email to reset the password. After this, the login continues regularly.

1.2.2 Resetting 2FA

It may happen that the 2FA no longer works. This could be due to a lost mobile or a technical error, among others. It can be easily solved by entering the backup codes. You received these codes when you activated 2FA. See an example below. If you no longer have the codes, the 2FA can be reset by sending an e-mail to After the 2FA has been reset, resetting it is done in the regular way.

2. Homepage and the digital files

Each case has its own (web)site where those involved in an arbitration can exchange information and cooperate.

On the homepage, you will find a summary and an overview of the recent events of the proceedings.

The grey button bar takes you to the various sections of the site. The blue button bar contains links to this manual and the NAI website.

Documents and correspondence

The (representatives of) parties, the NAI and the arbitral tribunal store documents and correspondence (including procedural documents, letter correspondence, e-mails and judgments) at this location. Thus, all parties involved have access to the same litigation file. The folder and rights structure is as follows:

1. Correspondence. In this folder, all parties involved can upload, view and download correspondence. Those involved cannot delete or update correspondence. In addition, all e-mails sent to the site’s e-mail address (which is visible on the start page) are stored in this location.

2. Case documents. In this folder, claimant and respondent can upload procedural documents (excluding productions). Claimant and respondent cannot update or delete the procedural documents. Those involved can view and download the documents. 

  • Productions Claimant. In this folder, only claimant can upload (not delete) documents. All stakeholders can view and download the documents.
  • Productions Respondent. In this folder, only respondent can upload (not delete) documents. All stakeholders can view and download the documents.

To upload a folder structure, please contact the NAI.

3. Decisions. Only arbitrators can upload documents in this folder. All parties involved can view and download the documents. Also, arbitrators can create new folders and update and delete documents in this folder.

An audit trail is kept of all actions on the site. The NAI can view this information and provide it in very special cases.

Procedural calendar

The important dates of arbitration are shown on this calendar. The NAI Secretariat will add and update the dates of the procedural timetable.

Persons involved

Contains a list of the people who have access to this site and to which type of user they belong (claimant, defendant, arbitral tribunal or NAI).

3. Initiating a case

NAI arbitration is initiated by filing an arbitration request. A request for arbitration can be submitted here (and, of course, still by e-mail). You are requested to upload (i) the application and (ii) the arbitration agreement as PDF documents. To submit the application, you can also use the NAI request for arbitration PDF form (here). The request must comply with the requirements of Article 8(2) of the NAI Arbitration Rules 2024. Article 41 of the NAI Arbitration Rules contains additional requirements for a request for emergency arbitral proceedings. In all cases, please state the monetary interest of the claims, as the NAI needs an estimate thereof to determine the NAI administration fees due.

4. Uploading documents

Go to Documents and correspondence and click on the folder in which you want to upload a piece. Then click upload. You can upload a piece or a folder of pieces by searching on your computer (Browse) or dragging the pieces to this folder.

4.1 Uploading case files and sending notifications

Ga naar Documents and correspondence en klik op de map Case Files. Then click on upload. A case file can be uploaded in the main folder, the productions can be uploaded in the folder Productions claimant or Productions respondent. You can upload a document or a folder with documents by searching on your computer (Browse) or dragging the documents to this folder. When uploading a case file, you should send a notification to all parties involved in the arbitration. You do this by clicking on the bubble and then selecting ‘Send to all users with access‘.

4.2 Email

To file an e-mail in the correspondence folder, you should always send e-mails to the site e-mail address specific to the case. You can find the site e-mail address on the case overview page under short summary and details. As all e-mails are checked for viruses, the sent e-mail is not directly in the correspondence folder. Upload by email can only be done by registered email addresses..

5. Managing personal notifications

There are two types of personal notifications..:

  • Site email notifications are the notifications for updates and newly posted pieces on the NAI proceedings site. The user can choose how often to receive the notifications. By default, the user is set to receive an email notification immediately. In addition, it is possible to receive a summary of the notifications daily or weekly.
  • System notifications are the notifications about actions taking place on the platform on content with which the user is associated. System notifications are less relevant to NAI proceedings because only a few functionalities are used on the NAI arbitration platform (to keep the user interface as simple and clear as possible).

Click the bell icon at the top right of the page, then click settings. By setting tick marks, you can specify how and when you want to receive system notifications.

When another party adds documents to a site, you will be notified. This allows you to easily keep track of developments within the case. You can adjust settings for the notifications by clicking on ‘site email alerts’ and ticking your preferences there.