Recently, we have received reports that cybercriminals are using the NAI name without permission.
Some examples of this are:
- An email from inform@arbitrartion-chamber.com to a person abroad with the subject line “Notification of Arbitration Proceedings and Hearing Schedule”, claiming that NAI proceedings are pending (reference number: NAI170426-0047-654261) and that the person should contact the sender. The message includes the NAI logo and correspondence address.
- An email informing someone that NAI proceedings are pending and that they must pay the administration fees because the claimant is unable to do so.
Dear […] We are pleased to inform you that you have been successful in the recent hearing. Please find enclosed a copy of the court’s official decision for your records. The Arbitration Tribunal has fully dismissed the Claimant’s case, ruling that the company operated without a licence and engaged in deceptive financial practices. Furthermore, the tribunal ordered them to: Refund the full disputed amount; Pay €20,000 in moral compensation; Due to the insolvency of the Respondent, the Claimant is ordered to pay the arbitration court fee of 2,539 USD by 26 June 2025. Should you have any questions or require further clarification, please do not hesitate to contact us. Yours sincerely, Weena 505, 34th floor, 3013 AL Rotterdam, the Netherlands P.O. Box 21075, 3001 AB, Rotterdam, the Netherlands.
- A person receives an email from a law firm with a letter on so-called NAI letterhead attached. The law firm has a website that appears legitimate at first glance. Upon closer inspection, you notice that many things do not seem to add up. The firm is also registered with the Chamber of Commerce and has a valid Chamber of Commerce number.
Check whether you are dealing with the NAI
The Netherlands Arbitration Institute (NAI) attaches importance to its name and reputation. In this context, we would like to make it clear that:
The NAI communicates in writing exclusively via its official channels:
– employees who email from the @nai.nl domain;
– communication via the website www.nai.nl; and
– communication via LinkedIn.
The NAI only charges costs to the party that initiates proceedings and/or files a (counter)claim. The NAI will not ask you to provide information or transfer money out of the blue.
The improper use of the NAI logo or references to the NAI is not permitted.
If you have any doubts about the authenticity of a statement or communication on behalf of the NAI, please contact us at secretariaat@nai.nl or on +31 (0)10 281 6969.
Report abuse
The NAI reports abuse to the Fraud Help Desk, files a police report when necessary, and reports abuse to the Chamber of Commerce and/or the Bar Association, if necessary.
